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The growth rate of the tool market for BPO in recent years has averaged 40% per year.
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In particular, according to Ernst & Young, in 1997, the largest banks in North America spent in 1997 about 2.8 billion dollars only on the reengineering of their units. Reengineering cannot be called a new method of managing a company, because its foundations were laid back in the 1980s, and successful testing by large foreign companies has been going on since the beginning of the 1990s. Unlike cross-process business organization, in a matrix organization there is no consumer orientation, there is a conflict atmosphere between management levels and project managers, an increased complexity of coordinating functions, and not cooperation. Sometimes cross-process business organization is confused with matrix organization (Fig. Responsibility for achieving the goals set in the system of performance indicators (in the integrated system of monitoring business results - Balanced Scorecard), and for making improvements lies with the process manager. On the other hand, the process can be viewed as a sequence of direct actions carried out "on top" of the existing organizational structure, while the functions assigned to the departments ensure the achievement of the final results of the process. Reengineering of business processes - the need for a dynamic market